Privacy Policy

Last Updated: September 2026

At Vortex Air Hose (operated by Vortex Diamond Inc.), accessible from vortexairhose.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, place an order for commercial vehicle components, or communicate with our customer support team.

Information We Collect

We collect information directly from you when you interact with our website, create an account, request a quote, or purchase products.

  • Personal Details: Name, company/fleet name, billing address, shipping address, email address, and telephone number.
  • Payment Information: Payment card details and billing information. Note: All transactions are processed through PCI-compliant third-party payment gateways; we do not store full credit card numbers on our servers.
  • Order & Transaction History: Records of products purchased (e.g., air line sets, 7-way electrical cables, glad hands), order history, shipping tracking numbers, and customer service inquiries.
  • Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and browsing activity collected automatically via cookies and analytics tracking.

How We Use Your Information

We use the collected information for specific business purposes, including:

  • Order Processing & Fulfillment: To process transactions, pack, and dispatch orders directly from our Wheeling, Illinois warehouse.
  • Customer Support: To communicate order status, handle returns/refunds, answer technical inquiries, and provide line recommendations.
  • Website Optimization: To improve site navigation, product catalog accuracy, and user experience based on aggregated browsing analytics.
  • Marketing Communications: To send occasional updates, technical product releases, or promotional offers if you have opted in to receive marketing emails (you may unsubscribe at any time).
  • Fraud Prevention & Compliance: To prevent fraudulent transactions, protect our network security, and comply with applicable legal obligations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers necessary to operate our business:

  • Fulfillment & Logistics Partners: Freight carriers, shipping services (e.g., UPS, FedEx, USPS), and warehouse management systems to deliver orders.
  • Payment Processors: PCI-DSS compliant payment processing platforms to securely execute payments.
  • Technical & Analytics Providers: Hosting services, SEO, and analytics tools (e.g., Google Analytics) that help maintain and evaluate website performance.
  • Legal Requirements: When required by law, subpoena, or government regulations, or to enforce our terms and protect the rights and safety of Vortex Diamond Inc., our customers, or the public.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience, remember shopping cart items, and analyze site traffic.

  • Essential Cookies: Necessary for basic website functions, secure checkout, and shopping cart persistence.
  • Analytics Cookies: Help us understand how visitors interact with site pages and improve user experience.
You can adjust your browser settings to decline or clear cookies, though doing so may limit certain functional features of our online store.

Data Security and Retention

We implement industry-standard administrative, technical, and physical security measures—including SSL (Secure Sockets Layer) encryption—to protect your personal information against unauthorized access, loss, or alteration. We retain personal data only as long as necessary to fulfill order requirements, resolve disputes, maintain tax/accounting records, and satisfy legal obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request updates or corrections to inaccurate or incomplete information.
  • Deletion: Request the erasure of your personal data, subject to legal and transactional record-keeping requirements.
  • Opt-Out: Unsubscribe from marketing email communications at any time by clicking the “Unsubscribe” link in the email footer.
To exercise any of these rights, please contact our privacy team at support@vortexairhose.com.

Third-Party Links

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us at:

  • Email: info@vortexdiamond.com
  • Mailing Address:

    Vortex Diamond Inc. / Vortex Air Hose

    Attn: Privacy Department

    2302 Foster Ave, Wheeling, IL 60090

    United States